Privacy Policy
RETURN AND EXCHANGE POLICY
We do not entertain any returns or
exchanges later than a 30 days from the date of purchase. In the event you notice any damage/defect in your product, we
encourage you to immediately email us at help@kapaaskolkata.com along with an attached image
highlighting the damage/defect in question.
The damaged/defective product refunds will be
initiated upon Kapaas Kolkata Clothing LLP receiving the product/s in concern.
The payment for the same will be refunded into the same account from which the
purchase was made within 7 working days of product receipt. In such an event,
Kapaas Kolkata Clothing LLP would be entitled to retain 2.36% of the product
cost.
Please read item descriptions
carefully, the sizes of products, the handling and care section, the
wash/cleaning instructions before carrying out our purchase. Please also know screens
and monitors are calibrated differently and colors, while may be close, may not
be 100% accurate. In the event of an exchange, the buyer is responsible for the
shipping fees and costs which are non-refundable. Please
also note that hand washing a product which is supposed to be dry cleaned may
lead to running of color. In this event, we shall not be responsible for
refund/exchange.
For all returns, please ship to the following
address:
Kapaas Kolkata Clothing LLP
2A Sarat Bose Road
Naryani Building
2nd Floor, Unit 2B
Kolkata 700020
West Bengal, India
Contact: 9830292299
Office hours are 10 AM to 6 PM IST (Indian
Standard Time) Monday to Friday. We are closed on weekends, on bank holidays
and any other public holidays as declared by the Government of India and by State
of West Bengal.
SHIPPING & COURIER POLICY
While we endeavor to ensure that your product reaches
within 7 working days, natural events which are beyond our control may disrupt
this.
On placing your order,
you will receive an email containing a summary of the order and also the estimated
delivery time to your location. From the date of placing order, we would
normally take 7 working days to deliver your order. In few locations, the
delivery may take longer, depending on the accessibility of your location by
our logistics partners. In such cases, we will proactively reach out to you.
Please check your emails regularly for such updates.
Shipping in case of return/exchange - If you
are shipping or couriering an item over Rs. 5,000 in value, you should consider
using a track-able shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.
CANCELLATION POLICY
www.kapaaskolkata.com does not entertain any
cancellations once the purchase has been made. Please review your cart in
detail before placing the order.
TERMS
& CONDITIONS
www.kapaaskolkata.com is operated
by Kapaas Kolkata Clothing LLP. Throughout the site, the terms “we”, “us”
and “our” refer to Kapaas Kolkata Clothing LLP. Kapaas Kolkata Clothing
LLP offers this website, including all information, tools and services
available from this site to you, the user, conditioned upon your acceptance of
all terms, conditions, policies and notices stated here.Please
note by purchasing from Kapaas Kolkata™ you as the buyer agree to our shopping
terms, conditions and policies.
By visiting our site and/ or purchasing
something from us, you engage in our “Service” and agree to be bound by the
following terms and conditions (“Terms of Service”, “Terms”), including those
additional terms and conditions and policies referenced herein and/or available
by hyperlink. These Terms of Service apply to all users of the site, including
without limitation users who are browsers, vendors, customers, merchants, and/
or contributors of content.
Please read these Terms of Service
carefully before accessing or using our website. By accessing or using any part
of the site, you agree to be bound by these Terms of Service. If you do not
agree to all the terms and conditions of this agreement, then you may not
access the website or use any services. If these Terms of Service are
considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION
1 - ONLINE STORE TERMS
By agreeing to these Terms of Service,
you represent that you are at least the age of majority in your state or
province of residence, or that you are the age of majority in your state or
province of residence and you have given us your consent to allow any of your
minor dependents to use this site.
You may not use our products for any
illegal or unauthorized purpose nor may you, in the use of the Service, violate
any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or
viruses or any code of a destructive nature.
A breach or violation of any of the
Terms will result in an immediate termination of your Services.
SECTION
2 - GENERAL CONDITIONS
We reserve the right to refuse service
to anyone for any reason at any time.
You understand that your content (not
including credit card information), may be transferred unencrypted and involve
(a) transmissions over various networks; and (b) changes to conform and adapt
to technical requirements of connecting networks or devices. Credit card
information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate,
copy, sell, resell or exploit any portion of the Service, use of the Service,
or access to the Service or any contact on the website through which the
service is provided, without express written permission by us.
The headings used in this agreement are
included for convenience only and will not limit or otherwise affect these
Terms.
All designs and photos are the sole
property of Kapaas Kolkata™. We reserve all rights.
Reproduction rights do not transfer
with sale of items.
Use of photos/designs without
permission/licensing is not allowed. If you wish to use our photos/designs,
please email us at help@kapaaskolkata.com
SECTION
3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information
made available on this site is not accurate, complete or current. The material
on this site is provided for general information only and should not be relied
upon or used as the sole basis for making decisions without consulting primary,
more accurate, more complete or more timely sources of information. Any
reliance on the material on this site is at your own risk.
This site may contain certain historical
information. Historical information, necessarily, is not current and is
provided for your reference only. We reserve the right to modify the contents
of this site at any time, but we have no obligation to update any information
on our site. You agree that it is your responsibility to monitor changes to our
site.
SECTION
4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to
change without notice.
We reserve the right at any time to
modify or discontinue the Service (or any part or content thereof) without
notice at any time.
We shall not be liable to you or to any
third-party for any modification, price change, suspension or discontinuance of
the Service.
SECTION
5 - PRODUCTS OR SERVICES
Certain products or services may be
available exclusively online through the website. These products or services
may have limited quantities and are subject to return or exchange only
according to our Return Policy.
We have made every effort to display as
accurately as possible the colors and images of our products that appear at the
store. We cannot guarantee that your computer monitor's display of any color
will be accurate.
We reserve the right, but are not
obligated, to limit the sales of our products or Services to any person, geographic
region or jurisdiction. We may exercise this right on a case-by-case basis. We
reserve the right to limit the quantities of any products or services that we
offer. All descriptions of products or product pricing are subject to change at
anytime without notice, at the sole discretion of us. We reserve the right to
discontinue any product at any time. Any offer for any product or service made
on this site is void where prohibited.
We do not warrant that the quality of
any products, services, information, or other material purchased or obtained by
you will meet your expectations, or that any errors in the Service will be
corrected.
SECTION
6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any
order you place with us. We may, in our sole discretion, limit or cancel
quantities purchased per person, per household or per order. These restrictions
may include orders placed by or under the same customer account, the same
credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to
notify you by contacting the e-mail and/or billing address/phone number
provided at the time the order was made. We reserve the right to limit or
prohibit orders that, in our sole judgment, appear to be placed by dealers,
resellers or distributors.
You agree to provide current, complete
and accurate purchase and account information for all purchases made at our
store. You agree to promptly update your account and other information,
including your email address and credit card numbers and expiration dates, so
that we can complete your transactions and contact you as needed. For more
detail, please review our Returns Policy.
SECTION
7 - OPTIONAL TOOLS
We may provide you with access to
third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we
provide access to such tools ”as is” and “as available” without any warranties,
representations or conditions of any kind and without any endorsement. We shall
have no liability whatsoever arising from or relating to your use of optional
third-party tools.
Any use by you of optional tools
offered through the site is entirely at your own risk and discretion and you
should ensure that you are familiar with and approve of the terms on which
tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new
services and/or features through the website (including, the release of new
tools and resources). Such new features and/or services shall also be subject
to these Terms of Service.
SECTION
8 - THIRD-PARTY LINKS
Certain content, products and services
available via our Service may include materials from third-parties.
Third-party links on this site may
direct you to third-party websites that are not affiliated with us. We are not
responsible for examining or evaluating the content or accuracy and we do not
warrant and will not have any liability or responsibility for any third-party
materials or websites, or for any other materials, products, or services of
third-parties.
We are not liable for any harm or
damages related to the purchase or use of goods, services, resources, content,
or any other transactions made in connection with any third-party websites.
Please review carefully the third-party's policies and practices and make sure
you understand them before you engage in any transaction. Complaints, claims,
concerns, or questions regarding third-party products should be directed to the
third-party.
SECTION
9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain
specific submissions (for example contest entries) or without a request from us
you send creative ideas, suggestions, proposals, plans, or other materials,
whether online, by email, by postal mail, or otherwise (collectively,
'comments'), you agree that we may, at any time, without restriction, edit,
copy, publish, distribute, translate and otherwise use in any medium any
comments that you forward to us. We are and shall be under no obligation (1) to
maintain any comments in confidence; (2) to pay compensation for any comments;
or (3) to respond to any comments.
We may, but have no obligation to,
monitor, edit or remove content that we determine in our sole discretion are
unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene
or otherwise objectionable or violates any party’s intellectual property or
these Terms of Service.
You agree that your comments will not
violate any right of any third-party, including copyright, trademark, privacy,
personality or other personal or proprietary right. You further agree that your
comments will not contain libelous or otherwise unlawful, abusive or obscene
material, or contain any computer virus or other malware that could in any way
affect the operation of the Service or any related website. You may not use a
false e-mail address, pretend to be someone other than yourself, or otherwise
mislead us or third-parties as to the origin of any comments. You are solely
responsible for any comments you make and their accuracy. We take no
responsibility and assume no liability for any comments posted by you or any
third-party.
SECTION
10 - PERSONAL INFORMATION
Your submission of personal information
through the store is governed by our Privacy Policy.
SECTION
11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information
on our site or in the Service that contains typographical errors, inaccuracies
or omissions that may relate to product descriptions, pricing, promotions,
offers, product shipping charges, transit times and availability. We reserve
the right to correct any errors, inaccuracies or omissions, and to change or
update information or cancel orders if any information in the Service or on any
related website is inaccurate at any time without prior notice (including after
you have submitted your order).
We undertake no obligation to update,
amend or clarify information in the Service or on any related website,
including without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any related
website, should be taken to indicate that all information in the Service or on
any related website has been modified or updated.
SECTION
12 - PROHIBITED USES
In addition to other prohibitions as
set forth in the Terms of Service, you are prohibited from using the site or
its content: (a) for any unlawful purpose; (b) to solicit others to perform or
participate in any unlawful acts; (c) to violate any international, federal,
provincial or state regulations, rules, laws, or local ordinances; (d) to
infringe upon or violate our intellectual property rights or the intellectual
property rights of others; (e) to harass, abuse, insult, harm, defame, slander,
disparage, intimidate, or discriminate based on gender, sexual orientation,
religion, ethnicity, race, age, national origin, or disability; (f) to submit
false or misleading information; (g) to upload or transmit viruses or any other
type of malicious code that will or may be used in any way that will affect the
functionality or operation of the Service or of any related website, other
websites, or the Internet; (h) to collect or track the personal information of
others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for
any obscene or immoral purpose; or (k) to interfere with or circumvent the
security features of the Service or any related website, other websites, or the
Internet. We reserve the right to terminate your use of the Service or any
related website for violating any of the prohibited uses.
SECTION
13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or
warrant that your use of our service will be uninterrupted, timely, secure or
error-free.
We do not warrant that the results that
may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may
remove the service for indefinite periods of time or cancel the service at any
time, without notice to you.
You expressly agree that your use of,
or inability to use, the service is at your sole risk. The service and all
products and services delivered to you through the service are (except as
expressly stated by us) provided 'as is' and 'as available' for your use,
without any representation, warranties or conditions of any kind, either
express or implied, including all implied warranties or conditions of
merchantability, merchantable quality, fitness for a particular purpose,
durability, title, and non-infringement.
In no case shall Kapaas Kolkata
Clothing LLP, our partners, officers, employees, affiliates, agents,
contractors, interns, suppliers, service providers or licensors be liable for
any injury, loss, claim, or any direct, indirect, incidental, punitive,
special, or consequential damages of any kind, including, without limitation
lost profits, lost revenue, lost savings, loss of data, replacement costs, or
any similar damages, whether based in contract, tort (including negligence),
strict liability or otherwise, arising from your use of any of the service or
any products procured using the service, or for any other claim related in any
way to your use of the service or any product, including, but not limited to,
any errors or omissions in any content, or any loss or damage of any kind
incurred as a result of the use of the service or any content (or product)
posted, transmitted, or otherwise made available via the service, even if
advised of their possibility. Because some states or jurisdictions do not allow
the exclusion or the limitation of liability for consequential or incidental
damages, in such states or jurisdictions, our liability shall be limited to the
maximum extent permitted by law.
SECTION
14 - INDEMNIFICATION
You agree to indemnify, defend and hold
harmless Kapaas Kolkata and our parent, subsidiaries, affiliates,
partners, officers, directors, agents, contractors, licensors, service
providers, subcontractors, suppliers, interns and employees, harmless from any
claim or demand, including reasonable attorneys’ fees, made by any third-party
due to or arising out of your breach of these Terms of Service or the documents
they incorporate by reference, or your violation of any law or the rights of a
third-party.
SECTION
15 - SEVERABILITY
In the event that any provision of
these Terms of Service is determined to be unlawful, void or unenforceable,
such provision shall nonetheless be enforceable to the fullest extent permitted
by applicable law, and the unenforceable portion shall be deemed to be severed
from these Terms of Service, such determination shall not affect the validity
and enforceability of any other remaining provisions.
SECTION
16 - TERMINATION
The obligations and liabilities of the
parties incurred prior to the termination date shall survive the termination of
this agreement for all purposes.
These Terms of Service are effective
unless and until terminated by either you or us. You may terminate these Terms
of Service at any time by notifying us that you no longer wish to use our
Services, or when you cease using our site.
If in our sole judgment you fail, or we
suspect that you have failed, to comply with any term or provision of these
Terms of Service, we also may terminate this agreement at any time without
notice and you will remain liable for all amounts due up to and including the
date of termination; and/or accordingly may deny you access to our Services (or
any part thereof).
SECTION
17 - ENTIRE AGREEMENT
The failure of us to exercise or
enforce any right or provision of these Terms of Service shall not constitute a
waiver of such right or provision.
These Terms of Service and any policies
or operating rules posted by us on this site or in respect to The Service constitutes
the entire agreement and understanding between you and us and govern your use
of the Service, superseding any prior or contemporaneous agreements,
communications and proposals, whether oral or written, between you and us
(including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation
of these Terms of Service shall not be construed against the drafting party.
SECTION
18 - GOVERNING LAW
These Terms of Service and any separate
agreements whereby we provide you Services shall be governed by and construed
in accordance with the laws of India.
SECTION
19 - CHANGES TO TERMS OF SERVICE
You can review the most current version
of the Terms of Service at any time at this page.
We reserve the right, at our sole
discretion, to update, change or replace any part of these Terms of Service by
posting updates and changes to our website. It is your responsibility to check
our website periodically for changes. Your continued use of or access to our
website or the Service following the posting of any changes to these Terms of
Service constitutes acceptance of those changes.
SECTION
20 - CONTACT INFORMATION
Questions about the Terms of Service
should be sent to us at help@kapaaskolkata.com. Product returns should
be shipped or couriered to us at
Kapaas Kolkata Clothing LLP
2A Sarat Bose Road
Naryani Building
2nd Floor, Unit 2B
Kolkata 700020
West Bengal, India
Contact: 9830292299
Office hours are 10 AM to 6 PM IST (Indian
Standard Time) Monday to Friday. We are closed on weekends, on bank holidays
and any other public holidays as declared by the Government of India and State
of West Bengal.
SECTION 21 - CARE
All
of Kapaas Kolkata, products are handcrafted using the finest
natural fibers and traditional artisanal skills. The subtle variations in
color, texture and finish are the signature of the human hand. Creating each
product is a lengthy process rooted in the crafts-based traditions of hand
spinning, dying, weaving, block printing and embroidery, each with its own
regional specialty and character. Please note that all our products purchased
from www.kapaaskolkata.com are to by dry cleaned
only. Washing them with hand may lead to running of colors and distortion of
embroideries on the fabric. If you are unsure about how to care/treat your
product, please write to us at help@kapaaskolkata.com
SECTION
22 - COLOR DISCLAIMER
The colors of the products that you see
on the computer screen will vary slightly from those of the actual
product. This is because of differences in the underlying technologies of
computer monitors, screen resolutions and fabric quality. Monitors
that are not properly calibrated also add to the difference in colors. In
addition, the lighting used while taking photographs also play a role in the
final color that is shownon the screen. Also, please note that irregularities
in colors, prints, weaves, shapes, forms and textures are a basic
characteristic of authentic hand crafted products and are not product defects.
SECTION
23 – ELECTRONIC/DIGITAL COMMUNICATION
When you visit www.kapaaskolkata.com or
send e-mails to us, you are communicating with us electronically. You consent
to receive communications from us electronically. We will communicate with you
by e-mail or by posting notices on this site. You agree that all agreements,
notices, disclosures and other communications that we provide to you
electronically satisfy any legal requirement that such communications be in
writing.
SECTION
24 – COPYRIGHT
All content included on this site, such
as text, graphics, logos, button icons, images, audio clips, digital downloads,
data compilations, and software, is the property of www.kapaaskolkata.com. The compilation of
all-content on this site is the exclusive property of www.kapaaskolkata.com.
All software used on this site is the property of www.kapaaskolkata.com or its
software suppliers.
SECTION
25 – TRADEMARKS
The relevant company for Kapaas Kolkata
has filed for its application for registration under the Trade and Merchandise
Act and Rules at Kolkata under applicable classes and awaiting registration.
Any violation of our trademarks will be liable for legal action.
SECTION
25 – SITE ACCESS
www.kapaaskolkata.com grants you a
limited permission to access and make personal use of this site and not to
download (other than page caching) or modify it, or any portion of it. This
permission does not include any resale or commercial use of this site or its
contents; any collection and use of any product listings, descriptions, or
prices; any derivative use of this site or its contents; any downloading or
copying of account information for the benefit of another merchant; or any use
of data mining, robots, or similar data gathering and extraction tools. This
site or any portion of this site may not be reproduced, duplicated, copied,
sold, resold, visited, or otherwise exploited for any commercial purpose
without express written consent of www.kapaaskolkata.com. You may not use any
proprietary information (including images, text, page layout, or form) of www.kapaaskolkata.com
and our affiliates without express written consent.
You may not use any Meta tags or any
other "hidden text" utilizing www.kapaaskolkata.com’s name or
trademarks without the express written consent of Kapaas Kolkata Clothing LLP.
Any unauthorized use terminates the permission granted by www.kapaaskolkata.com.
You are granted a limited, revocable, and nonexclusive right to create a
hyperlink to the home page of www.kapaaskolkata.com so long as the link does
not portray www.kapaaskolkata.com, its affiliates, or their products or
services in a false, misleading, derogatory, or otherwise offensive matter. You
may not use any logo or other proprietary graphic or trademark as part of the
link without express written permission.
SECTION
26 – YOUR ACCOUNT
If you use this site, you are
responsible for maintaining the confidentiality of your account and password
and for restricting access to your computer, and you agree to accept
responsibility for all activities that occur under your account or password.
www.kapaaskolkata.com and its affiliates reserve the right to refuse service,
terminate accounts, remove or edit content, or cancel orders in their sole
discretion.
PRIVACY POLICY
We respect and are committed towards
protecting your privacy. Publishing, selling or renting any personal data or
information to any third party is against our ethic. For more clarity on how we
use and protect your personal information, please go through our privacy policy
thoroughly
The privacy practices of this statement apply exclusively to our services
available under the domain of kapaaskolkata.com. By visiting this website, you
agree to be bound by the terms and conditions of this Privacy Policy. If you do
not agree please do not use or access our website. By accepting the
Privacy Policy and the Terms & Conditions Agreement while registration, you
expressly consent to our use and disclosure of your personal information in
accordance with this Privacy Policy. This Privacy Policy is effective upon
acceptance during registration, and is otherwise effective on carrying out any
transaction with us for all users.
In the course of registering for and availing various services we provide from
time to time through our website (Website, telephone search, SMS and WAP) or
any other Media medium in which Kapaas Kolkata may provide services you may be
required to disclose your name, residence address, email address, telephone
number and similar Personal Information.
The Personal Information is used for two general purposes: to process your
order, and to provide you with the best possible services. Unless otherwise
stated explicitly, this Policy applies to Personal Information as disclosed on
any of the Media.
If you send us personal correspondence, such as emails or letters, or if other
users or third parties send us correspondence about your activities or postings
on the Website, we may collect such information into a file specific to you.
We use third-party service providers to process purchases you make and to
monitor our users' interests. In addition, the Website may occasionally contain
links to Third-Party Sites. If you click on the links to Third-Party Websites,
you leave the Website. We are not responsible for the content of these
Third-Party Websites or for the security of your personal information when you
use the Third Party Websites. These third-party service providers and
Third-Party Sites may have their own privacy policies governing the storage and
retention of your personal information that you may be subject to. They may
collect information such as your IP address, browser specification, or
operating system. This Privacy Policy does not govern personal information
provided to, stored on, or used by these third-party providers and Third-Party
Sites. We recommend that when you enter a Third-Party Site, you review the
Third Party Site's privacy policy as it relates to safeguarding your personal
information.
You acknowledge that you are disclosing Personal Information voluntarily. Prior
to the completion of any registration process on our website or prior to
availing of any services offered on our website if you wish not to disclose any
Personal Information you may refrain from doing so; however if you don't
provide information that is requested it is possible that the registration
process would be incomplete and/or you would not be able to avail of our
services.
MOBILE PRIVACY
We may offer you the ability for you to
connect with our sites, or use our applications, services, and tools using a
mobile device through a mobile optimized website. The provisions of this
Privacy Policy apply to all such mobile access and use of mobile devices.
PRIVACY GUARANTEE
We promise that we will not sell
or rent your personal information to third parties for their marketing
purposes. Personal Information may be shared only under one or more of the
following circumstances:
(a) If we have your consent or deemed consent to do so;
(b) If we are compelled by law (including court orders) to do so.
We give you the ability to edit your account information and preferences at any
time. To protect your privacy and security, we will also take reasonable steps
to verify your identity before granting access or making corrections.
While we strive to use a commercially acceptable means to protect the personal
information you provide, we cannot guarantee its security. Therefore, you
acknowledge and agree that we assume no liability regarding the theft, loss,
alteration or misuse of personal or other information or Content, including,
without limitation, such information that has been provided to third parties or
other users, or with regards to the failure of a third party to abide by the
agreement between us and such third party. You have the right to refuse any
marketing email from us in future. For additional queries on privacy policy,
you may contact us at help@kapaaskolkata.com.